FAQ’s

FAQ's - Frequent Asked Questions at The Lending Cupboard

How do I qualify for assistance from The Lending Cupboard?

Everyone qualifies. The Lending Cupboard is here to help everyone in need of medical equipment, regardless of your age, your income, or the severity of your need. Call us to talk about your specific needs. We’re sure we can help you.

How do I get equipment?

It’s as simple as dropping by the office, located at 5406C 43 Street in Red Deer. You will be required to complete a loan agreement then we’ll set you up with the equipment you need. And we’ll do it quickly.

I have a minor injury and only need crutches for a few weeks. Does that count?

Absolutely. We are here to help you whether your needs are short term or long term. We have a wide variety of medical equipment to meet your specific needs.

What if I don’t know how long I’m going to need the equipment?

The Lending Cupboard loans are open-ended, because we understand that you can’t predict with certainty how long you will need the medical equipment. Our goal is to make sure you have the medical equipment. For clients whose needs are very long term and/or permanent, our staff will help clients seek available options for to get funding to purchase their own equipment.

I don’t live in Red Deer. May I still borrow from The Lending Cupboard?

Though we would love to be able to help absolutely everyone, we continue to see an increasing demand. The Lending Cupboard’s mandate is to serve people living or staying in Central Alberta. If we know of a similar service closer to your home, we will refer you there.

Didn't find your question here?

Please contact us if you don’t find your question here.

Why has this fee been introduced?

The fee is being introduced to offset the rising costs of overhead and operations for The Lending Cupboard, and to help us be sustainable to meet the growing demand for our services.

I thought that the equipment at The Lending Cupboard was free. Why am I being charged?

This is not a rental fee for the equipment. The equipment at The Lending Cupboard is loaned to people in Central Alberta at no charge; the $10 processing fee is to offset overhead and operational costs associated with processing applications and maintaining equipment.

What happens if I cannot pay?

No one will ever be turned away; please let us know if this fee is a barrier.

Can I get a tax receipt for this fee?

Payment of fees is not an eligible tax deduction. However, with a donation of $25 or more, the fee is automatically waived, and a tax receipt can be issued.

What if I come back for more equipment sometime soon? Will I need to pay this fee every time?

Each equipment loan application stands open for 6 months and can be added to at any time without incurring an additional fee.